A Guide To Quick And Easy Login To Five9 For A Shift
Five9 is the greatest company in the world that makes cloud contact center software. Their goal is to make contact centers into customer-engagement centers of excellence, but they also have a good sense of the costs and complexity of running a contact center. They help call centers of all sizes build strong customer relationships.
Author:James PierceReviewer:Elisa MuellerMar 03, 202241.1K Shares1.2M Views
Five9 is the greatest company in the world that makes cloud contact center software. Their goal is to make contact centers into customer-engagement centers of excellence, but they also have a good sense of the costs and complexity of running a contact center. They help call centers of all sizes build strong customer relationships.
What Does The Company Five9 Do?
One of the things that Five9 can do for you is run your own multi-tenant cloud contact center, or call center on a cloud service (CCaaS). Five9 can help you manage all of your omnichannel customer interactions, such as voice, text, chat, email, social media, video, and more, all at the same time.
This means that the entire product is delivered over the web, including the voice connection between a customer and a call center agent, as well as all of the tools for managing your call center. Connect to the internet, log in, and plug in a headset for agents to get going. It doesn't matter where agents work because they can work in a company office or at home.
How Do I Log In To Five9 For A Shift?
Five9 training log in get started
You'll be able to make calls on your computer with our Five9 calling software. You'll also need the Shiftsmart app to check in and out of your shifts. Before each shift, when you're tech-ready, you'll do this at the start.
- In Google Chrome, type in your username and password and go to www.login.five9.com to sign in. You'll be asked to answer security questions and change your password.
- It's time to choose the module for the agent.
- Enter the station ID: Softphone is the one you'll choose. Then, enter the Station ID that came with your login credentials and click Next.
- Step 4 is only for the first time: Check your station and download the Five9 Softphone Extension. You'll see "Station Check." You already have the plug-in, so when you get this message, you can hit refresh to see if it worked.
- You will see a message that says "Connection Successful" once you have confirmed the connection. Click on my Dashboard to see my stats. If you do well, you will hear three beeps.
- Skills: This part is very important: Five9 will ask you which skills you want to use today. Please only choose the skills that you were told to choose in your shift description or by your shift manager.
- As soon as you log in, you'll be able to see the full agent desktop and the "dashboard" home screen. Take note of the skills and queues that are on your profile. For your shift to start, click the red button and go into a ready-voice state!
There have been more than 379 anonymous reviews about Five9 on Glassdoor.com. The company has an overall rating of 4.8 out of 5. The employees who work at Five9 would likely to recommend it to a fellow, and 95% have a positive view of the company.
As from CEO down, everyone at Five9 cares about their employees. They know that happy employees mean happy customers, so they do everything they can to keep them happy. Five9 spends money to make sure you can do your job well.
It's also true that Five9 really cares about our customers, and they go above and beyond to make sure they are happy. Its leadership team is 100% invested in the success of their employees, and they will work with you to help you do well. The company also has a number of fantastic benefits.
James Pierce
Author
Elisa Mueller
Reviewer
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