“„William McClamy, with a family of 10 that includes a grandchild, is in a world of hurt and frustration as he has wrestled futilely to get a home mortgage loan modified so he and his family can stay in their Tracy home.
“„He contacted the lender, Countrywide, when his adjustable-rate mortgage payment was about to jump $1,200 a month to $4,100 and was told the company couldn’t help, because he wasn’t behind on payments yet.
“„Seven months ago, he was in trouble and couldn’t make full payments and was passed from one Countrywide staffer to another to another. Still, nothing happened, he said. Countrywide didn’t respond to a request for comment.
“„“We’re in limbo,” he said. “We’re looking at foreclosure at any time now. They ignored us. They don’t care.”