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In Chase v. Udall, the Company Responds

Yesterday, Rep. Mark Udall (D-Colo.) accused banking giant JPMorgan Chase of violating a confidentiality agreement with one its customers, Susan Wones, who had

Ceri Sinclair
News
Last updated: Jul 31, 2020 | Apr 25, 2008

Yesterday, Rep. Mark Udall (D-Colo.) accused banking giant JPMorgan Chase of violating a confidentiality agreement with one its customers, Susan Wones, who had come to Washington this month to testify on credit card reform. Our post ran in the afternoon before the company had responded.

Later in the evening, Chase spokesman Paul Hartwick emailed this defense:

– Chase only released information related to Ms. Wones’ accounts with Chase, as permitted in the waiver she signed. We provided reporters with details about why we took actions on Ms. Wones’ accounts with Chase. Additionally, the document that Chase shared with reporters was not the same document provided to the House subcommittee staff.

– Chase did make an error in not removing Ms. Wones’ address and account number from the credit card account statements that were directly provided to a single subcommittee staff member in advance of the hearing. For that error, we apologize to Ms. Wones and we will be working with the subcommittee staff to ensure her information is kept private.

– Chase does plan to submit information for the hearing record.

Fine. Now someone please make this story end.

Ceri Sinclair | I promote contact between clients, consumers, and companies in order to complete projects. I have over 10 years of experience in management consulting, team building, professional development, strategic execution, and business engagement in both the public and private sectors. I've worked on projects for TechPoint International, Cyberry, and Induster.

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