The Washington Independent
The Washington Independent

How to File a Complaint Against Coinbase

How to File a Complaint Against Coinbase

Coinbase is one of the most popular cryptocurrency exchange platforms because of its convenient and straightforward account registration process. This platform allows you to link your credit card or bank account and transfer funds through any of these mediums.

Stefano Mclaughlin
May 03, 2021

Table of Contents

Coinbase is one of the most popular cryptocurrency exchange platforms because of its convenient and straightforward account registration process. This platform allows you to link your credit card or bank account and transfer funds through any of these mediums. Investors often prefer Coinbase as their crypto exchange platform because it is easy to convert USD to Bitcoin (BTC) or other cryptocurrencies and vice versa. Crypto trading requires a convenient conversion between regular currency and cryptocurrency.

There is no single platform that has a perfect operation or service, and Coinbase has its share of shortcomings. As an investor, you have the right to protect your assets and complain about any irregularities in a platform’s service that can jeopardize your investment. Here, we will share some tips on how to file a complaint against Coinbase and safeguard your investment.

File the Complaint Directly to Coinbase

Like any standard process of a complaint, you need to reach out first to the concerned company about the issue. Thus, if you have a Coinbase complaint, you need to first reach out to its customer service department. The customer service department is the first line of resolution that companies offer to customers, and Coinbase has a dedicated department that handles customer concerns. If you feel that the issue has been resolved satisfactorily, the company offers an escalated complaint service. The company aims to retain customer satisfaction by trying to resolve issues and complaints within the business-customer level. Customers are also guided with the complaint process through the User Agreement terms and conditions they have received during their registration.

The escalated complaint process is the next step after the Coinbase customer service was unable to resolve the issue or if you are dissatisfied with the resolution. A complaint form will be provided to you and a case number will also be issued for your complaint. As you fill out the complaint form, you need to give as much detail as possible about the nature and cause of the complaint and also indicate how your issue should be satisfactorily resolved. The Coinbase Customer Complaint Resolution Department will handle your submitted complaint form. A Complaints Resolution Officer will facilitate the sending of an official response or written decision about the complaint within 15 days. An email will be sent to the email address you provided in your account, so you need to ensure that your email and other contact details are updated. In some instances, a representative from the Customer Complaint Resolution Department will contact you to ask for further clarification about the complaint and set a reasonable period for sending an official decision.

File a Complaint Through SEC

If you have exhausted your efforts in trying to settle your complaints with Coinbase and your issue is still not resolved, you need to look for a regulatory body that Coinbase has been registered under, which is typically the Securities and Exchange Commission (SEC). Coinbase is currently registered under Coinbase Global Inc. and is regulated by SEC in the state of Delaware. If you want to file a complaint through the SEC, you can visit the SEC site and check the relevant company details of Coinbase needed in filing an official complaint. The SEC website will guide you through the process of filing your complaint. SEC will then forward your complaint to a designated department that will investigate your concern and may bring charges against the erring company. However, this might not always result in the return of your lost investment capital. Depending on the nature of the complaint or if a substantial amount is involved, you might need to consult with an attorney to help you decide if a lawsuit or civil case can be the right course of action.

Take Your Coinbase Complaint to Consumer Arbitration

If you don’t want to have to go through all the trouble of having to go to court with your Coinbase complaint, arbitration can be another option for you. Again, we suggest that you take this step after exhausting your efforts to have your issue resolved by the company. In arbitration, you will allow your dispute or complaint decided by a neutral third party instead of the company. The American Arbitration Association appoints a case administrator and an arbitrator and lays down the arbitration’s procedural rules for you (the claimant) and Coinbase (the respondent).

The arbitrator will preside over the case and the meeting between you and the respondent and will serve as a judge who decides your dispute and gives a binding decision about your claim. Both you and the company are given equal chances to provide proof of what you have to say about the complaint, and these will be accepted and evaluated by the arbitrator. The arbitration proceeding can be through email, over the phone, or in-person in some cases. Be sure to give as much detail as possible about the complaint during the proceeding. The arbitrator will then review and assess all the information presented during the proceeding and will issue a decision within the proceeding or a set date after the proceeding, depending on the complexity of the issue. The arbitrator’s decision is binding and is final in most cases. 

File Your Complaint to a Small Claims Court

If your issue or complaint involves financial discrepancies and compensation amounting to somewhere between $3,000 and $15,000, you can take your Coinbase complaint to a small claims court. The settlement amounts handled by small claims courts can vary from state to state, but you can save on expensive legal fees. What makes a small claims court lawsuit an excellent alternative for filing a complaint against Coinbase is its economical, informal and fast case resolution without the need to bring a lawyer. The process is straightforward, and the filing fee is manageable, ranging between $50 and $250 depending on the state. In a way, filing a case in a small claims court is your way of showing Coinbase that you are serious about your complaint and you want a favorable settlement before escalating it into a full-blown legal battle.

File Your Complaint to a Small Claims Court

Filing a complaint against a business or company is the last consumers and investors would want to do. We want our transactions and investments to proceed smoothly, but aberrations, inconsistencies, and other issues can happen in our dealings with businesses. The tips we have provided here apply not only to Coinbase but also to other companies where you have financial transactions. The bottom line here is to start with filing and settling your complaints at the fundamental level - between you and the business - before escalating them or filing a civil case.

Stefano Mclaughlin | For the first five years of his career, Stefano worked as a financial advisor on state and local tax matters, developing internal marketing technology for his multinational tax business. With over 12 years of experience designing high-performance web applications and interactive interactions, Stefano is now a marketing technology specialist and founder.


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