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The Washington Independent

Don’t Be Fooled by New Credit Card Laws; Citi Still Raising Rates

If you’ve got a credit card, you can’t be blamed for thinking that the landmark legislation recently passed by Congress to curb abuses by card issuers would

Anita Barnes
Last updated: Jul 31, 2020 | Jul 01, 2009

If you’ve got a credit card, you can’t be blamed for thinking that the landmark legislation recently passed by Congress to curb abuses by card issuers would mean the end of things like arbitrary interest rate hikes. That was supposed to be the point, after all, of Congress’ belated efforts to put an end to predatory lending practices by credit card companies, following years of complaints from consumers.

But then the Financial Times comes along to report that Citigroup suddenly hiked rates for as many as 15 million holders of cards it co-brands with retailers such as Sears. And Citi did so just months before provisions in the new law that would ban such a move take effect.

Citi isn’t entirely alone. Other card issuers have been gradually raising rates as well, in response to increasing default rates. But the FT said Citi’s hikes have been the sharpest. The paper cited sources close to the situation for its information, not any formal announcement of rate hikes by Citi.

Citi’s rate increases emerged on the day the government proposed legislation to create a new regulator with sweeping powers on consumer protection and a week after the bank was attacked by some politicians for raising employees’ salaries.

Holders of co-branded cards who failed to pay their balance in full at the end of the month saw their rates rise by an average 24 per cent – or nearly 3 percentage points – between January and April, according to a Credit Suisse analysis of data from the consultancy Lightspeed Research.

Citigroup told the FT that despite the fishy timing of the move, raising rates for no particular reason on millions of customers had nothing to do with a new law that would soon prevent it from such an action:

“We have adjusted pricing and card terms for some customers as part of our regular account reviews. This is an ongoing process to ensure we offer terms, interest rates, credit lines and products based on individual needs and risk profiles. [...]

“These changes also reflect the dramatically higher cost of doing business in our industry as we work to preserve the broad availability of credit.”

Yes, it’s that “availability of credit” argument again. For the past decade, whenever anyone dared to mention putting curbs on high interest rates for credit cards or mortgages, the lending industry always warned that any restrictions would lead to less availability of credit.

Things didn’t exactly turn out that way.

If Citi’s strategy of jacking up rates prior to a new law taking effect catches on, consumers with Citi cards would do best to vote with their feet and find another issuer who isn’t playing that game. But it’s not only consumers who might act. Citi famously remains the recipient of government largesse, and this new development has the potential to rank right up there with purchasing a luxury corporate jet right after being bailed out by taxpayers, in terms of public relations damage potential.

Maybe next time Congress takes on legislation to rein in the credit card firms, it should make sure its restrictions go into effect by the time the ink dries on the President’s signature — and not a minute later.

*You can follow TWI on Twitter and Facebook. *

Anita Barnes | With over twenty years of professional experience in the design industry, I'm a web designer and front-end web developer. As a small business owner, I am familiar with the difficulties that come with running a business. One of those challenges is creating a strong online presence. One that not only represents your ever-changing brand and personality, but also appeals to your target audience. Throughout my web design career, I've built a distinct design style that emphasizes attention to detail. I assume that less is enough when it comes to design. You don't have to have all the bells and whistles only because you can. It's critical to figure out which elements are essential for getting your message through to your customers – and which ones are unnecessary. I'll assist you in sorting through the choices to see what works best for you.


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