I had called him because I received a letter stating that my interest rate was going to be increased by 6% on purchases, even ones that were made previous to the letter (dated Aug. 6). That is more than a 50% increase in APR.

He said that the letter is dated 14 days ahead of the new law going into effect, “so it's not illegal.”

When I asked him if he was happy about the increase, he said, “I can't say that I'm happy, because this affects me, too. I have an American Express Card, too. I apologize for the inconvenience, but it's not you specifically. It's across the board. It's affecting all of us.”

I then asked him if he's proud that his employer is sliding this in under the door to screw over their customers. That they get bailed out, but we get shit on by way of thanks for giving them our tax money. He said, “I am so sorry about all of this, but it affects all of us. This was a business decision and this is what we're going to be faced with.”

He then said, “Are you recording this?” I told him no, I'm just taking notes. He then said, “If you are documenting this, then I must let you knoew that we cannot have a recorded or documented conversation.” I said, “I already told you I'm not recording it, but I can document whatever I want.”

He did not respond to that.